'커뮤니케이션'에 해당되는 글 1건

  1. 2009.05.13 효과적인 이메일을 쓰는 법
구독하고 있는 유엔온라인봉사단(UNV Online)의 뉴스레터에 소개된 '효과적인 이메일을 쓰는 법'이다.
국제기구에서 이메일 업무는 가장 기본적인 업무이자, 평소 업무의 50% 이상을 이메일 교환을 위한 자료조사, 교환, 피드백 등에
쓰여진다고 해도 과언이 아니다.

유엔본부의 한 과장님은 매일 처리해야 할 이메일이 100통이 넘는 다는 말씀을 하셨다.
이메일을 쓰는 것도 하나의 예술이 되어야 한다면서..

유엔직원들과 이메일을 주고받으면서 유심하게 관찰하는 습관이 생겼다.
그 중에서 좋은 표현들, 좋은 어구들을 살펴보고, 특히 이메일의 처음과 끝을 장식하는 표현들을
눈여겨 본다. 이메일의 제목도 가끔 뭐라고 해야 할지 난감할 때가 있는데, 이메일 제목도
관찰해야 할 좋은 주제이다.


TIP: How to communicate effectively by email
 
Emailing is the most common form of communication used by online volunteers and organizations. The following ground rules for email correspondence will support the efficiency of your online collaboration:
 
MINIMIZING INTERCULTURAL MISUNDERSTANDING: While intercultural communication can be difficult in a face-to-face environment, written communication across intercultural lines is even more of a challenge. To minimise the chances of mis-communication, it is important to be aware of cultural differences and language constraints and to be mindful of both when writing emails and when reading others’ emails.
 
OVERCOMING ANONYMITY: Always remember that the recipient of your email is a human being. Personalizing your messages will help you overcome the anonymity of the Internet. It starts with the way you address your correspondent and includes sharing information about yourself.
 
STRIVING FOR CLARITY: Send messages that are concise and to the point. If you are communicating in a language which is not your and/or your correspondent’s mother tongue, the best is to use plain language and to keep sentences simple.

RESPECTING PRIVACY: Get your correspondents’ consent before putting them into contact or including the email addresses of several people in the To or cc. fields of an email.
 
SENDING ATTACHMENTS: Be careful sending email attachments. Large attachments may be rejected by the recipients’ email server or tie up their machine if they have a slow Internet connection. Instead, compress the file, split it into smaller pieces and send each as a separate message, or use a web-based file transfer tool.
 
BEING RESPONSIVE: Respond to emails as quickly as possible. If you are not in a position to give a detailed response right away, confirm receipt of the message and let the writer know when you will get back to him/her.

출처: http://www.onlinevolunteering.org/en/vol/resources/newsletter_may_2009.html
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